Here’s a more polished and professional version of your message:
Client Arrival and Documentation Requirements:
- All clients are required to arrive 30 to 45 minutes prior to their scheduled booking to complete the client contract in person. This hard-copy contract is necessary for insurance purposes and must be filled out by hand. Address: 36 Martin Hammerschlag Way, Foreshore, Cape Town, Western Cape, South Africa.
- Please ensure you bring the same credit card used during the online booking process, along with your passport, ID, and driver’s license for verification.
- Additionally, all holding deposits must be paid before the end of the card transaction, via the Paylink provided.
- Timely arrival is extremely important, as late arrivals disrupt the schedule and cause operational difficulties. We appreciate your cooperation in adhering to these requirements.
Privacy Policy
Thank you for visiting our website. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our site. Please read this policy carefully before using the website or submitting any personal data. By accessing or using the site, you agree to the terms outlined in this policy. We reserve the right to update or modify this policy at any time; any changes will be posted here and will apply only to information collected after the effective date of the changes. We encourage you to review this Privacy Policy regularly to stay informed about how your personal information is handled.
Please note, this Privacy Policy applies solely to this website. If you access other websites through links provided here, we recommend reviewing their respective privacy policies.
Information Collection
We collect personally identifiable information—such as your name, postal address, and email address—only when you voluntarily provide it to us. This information is used exclusively to fulfill your specific requests unless you provide explicit consent for alternative uses, such as subscribing to our mailing list.
Cookies and Tracking Technologies
Our website may utilize cookies and other tracking technologies to enhance user experience and gather data regarding browser type, operating system, site usage, and visitor numbers. These technologies help us customize the website to better suit your preferences. Please note that cookies do not collect personal information on their own; however, if you have previously provided personal data, cookies may be linked to that information. Aggregated data from cookies and tracking technologies may be shared with third parties for analytical purposes.
Information Sharing
We may disclose information to governmental authorities or third-party service providers assisting with fraud prevention or investigation under the following circumstances: (1) as required or permitted by law; (2) to protect against actual or potential fraud or unauthorized transactions; or (3) to investigate fraud that has already occurred. Information shared in these instances is strictly for investigative and security purposes and will not be used for marketing.
Data Security
We are committed to protecting your personal information. Access to such information is restricted to authorized employees, agents, and contractors who are obligated to maintain confidentiality. You may opt out of receiving emails or newsletters from us at any time by following the unsubscribe instructions included in those communications.
Privacy Contact Information
If you have any questions, concerns, or comments regarding our Privacy Policy, please contact us at:
We reserve the right to amend this policy at any time. Updates will be posted on this page.
Terms and Conditions
Cobra Experience reserves the right to share your email address with third-party providers at its sole discretion. Cobra Experience operates within the activity industry.
Return and Refund Policy
All goods and services provided by Cobra Experience are subject to availability. In the event of unavailability, we will make every effort to reschedule or rebook your service. If this is not feasible, a refund will be considered. Refund requests must be made at least 14 days prior to the booking date and are subject to Cobra Experience’s sole discretion. Please note that a cancellation fee of up to 40% may apply.
Customer Privacy Policy
Cobra Experience takes all reasonable measures to protect the personal information of our users, in accordance with the Promotion of Access to Information Act 2 of 2000 (PAIA). For more information on PAIA, please visit:
[http://www.polity.org.za/attachment.php?aa_id=3569](http://www.polity.org.za/attachment.php?aa_id=3569)
Payment Options
Payments for online bookings may be made via Visa, MasterCard, and other major credit cards. Bank transfers or cash payments are accepted only for direct bookings, with bank account details provided upon request.
Credit Card Security
Credit card transactions are processed through PayGate (Pty) Ltd, an authorized payment gateway employing Secure Socket Layer 3 (SSL3) encryption to ensure security. No credit card details are stored on our website. For further details, please visit [www.paygate.co.za](http://www.paygate.co.za).
Separation of Customer and Card Details
Customer information is stored separately by Cobra Experience, while credit card details are securely handled by PayGate’s platform. More information about PayGate’s security practices is available at [www.paygate.co.za](http://www.paygate.co.za).
Merchant Location and Currency
The merchant location at the time of payment is South Africa, and all transactions are conducted in South African Rand (ZAR).
Responsibility
Cobra Experience assumes full responsibility for all aspects related to transactions made through this website, including the sale of goods and services, customer support, dispute resolution, and delivery.
Governing Law
This website and all associated agreements are governed by the laws of South Africa. Cobra Experience designates the following address as its domicilium citandi et executandi for all legal purposes:
Policy Variation
Cobra Experience reserves the right to modify this agreement or any of its terms at any time, without prior notice.
Company Information
Cobra Experience is a registered business in South Africa with registration number 2016/503272/07, operating from the following address:
36 Martin Hammerschlag Way, Foreshore, Cape Town, Western Cape, RSA
Contact: David — 083-376-0376 | [david@cobraexperience.co.za](mailto:david@cobraexperience.co.za)
Website: [https://g.page/cobraexperiencect?share](https://g.page/cobraexperiencect?share)
This privacy notice forms part of your agreement with Activitar.
During our interactions, you share personal information with Tornado Tour Systems (Pty) Ltd, trading as Activitar, registration number 2004/000954/07.
This notice tells you what to expect when we collect information from you and how we use it.
It is part of our agreement with you, and we may need to update it occasionally. When we do, we will inform you. You should read this notice along with our terms and conditions that apply to the products and services you use.
If you have any questions about this policy, please contact us by email at privacy@activitar.com or by phone on +2787 250 0276
We collect your information in the circumstances outlined below. Sometimes we are required by law to collect your information, for instance, if tax legislation forces us to collect personal information.
We need some general information before we can enter into an agreement and you can begin to use our reservation system and online distribution service.
We collect your:
company name
contact details
VAT number
banking details
details related to your operating processes and offerings
details contained in your company registration documents
identity documents of your mandated officials
proof of address of your mandated officials
proof of banking details
We use this information to:
load you on our services and configure the system
set up and process payments via the payment gateway
communicate with you
provide training
process orders
provide your offerings to clients via activitar.com
provide support
send you statements, receipts, invoices or any other legal documents that relate to your transaction
fulfill our legal obligation to use or disclose your information
Legal basis for processing: Data protection legislation allows us to process personal information when it is necessary for the performance of a contract with you. In other instances, we are required by law to collect your information, for instance tax legislation forces us to collect personal information. |
In order for our service to function properly, ‘customer data’ is generated and collected. This includes your, and your clients’ personal information. We collect your clients’ names, contact details, and details about their bookings.
We use customer data to process bookings and reservations on our reservation system and distribution service, to analyse and improve our services and to identify and solve problems where they may appear.
Legal basis for processing: Data protection legislation allows us to process personal information when it is necessary for the performance of a contract with you. |
When you contact us by social media, email, our support service or telephone with a query, complaint, or request, we collect the information contained in your message. We use the information we collect to reply to, investigate, and resolve your query, complaint, or request.
Legal basis for processing: Data protection legislation allows us to process personal information when it is in our interest and we have chosen the least invasive way to process the information. It is in both our interest to reply to, investigate, and resolve your queries, complaints, and requests. |
We have a monthly newsletter that is delivered by email.
We’ll ask you whether you want to receive the newsletter, if you agree it is important that you know you can unsubscribe at any time by following the unsubscribe link at the bottom of the email or by contacting us.
Legal basis for processing: Data protection legislation allows us to process personal information when you have given us your express consent. |
We do not knowingly collect the personal information of children without the consent of a parent or guardian.
We use service providers and suppliers who we trust to assist us in providing our services to you. They have agreed to keep your information secure and confidential, and to only use it for the purposes for which we have sent it to them.
We share your information with service providers when they help us to:
store information
process payments
ensure you have access to the services you paid for
deliver our newsletter
help monitor the effectiveness of our promotions and advertising
help us manage our business, for instance accountants and professional advisors.
maintain our website
find and fix errors and performance issues on our website
Sometimes we will be required by law to share your information. For instance, we may be required to share your information with the South African Fraud Prevention Services. We will not sell your information or share information with third parties for the purposes of direct marketing (we don’t like spam either).
Some of the service providers that we use may be located in other countries; for instance, our cloud storage service. These countries may not have the same levels of protection of personal information as South Africa. If this is the case, we require that they undertake to protect the personal information of our customers to the same level that we do.
We will not retain your information for longer than we need to, unless we are legally required to do so. Most of your personal information will be retained for 5 years from the date of your last transaction with us. However, we may keep your contact details for longer for marketing and mailer purposes.
We have implemented reasonable security measures based on the sensitivity of the information we hold. These measures are in place to protect the information from being disclosed, from loss, misuse, and unauthorised access, and from being altered or destroyed.
We regularly monitor our systems for possible vulnerabilities and attacks, but no system is perfect and we cannot guarantee that we will never experience breach of any of our physical, technical, or managerial safeguards. If something should happen, we have taken steps to minimise the threat to your privacy. We will let you know of any breaches that affect your personal information and inform you how you can help minimise the impact.
You also have a role to play in keeping your information secure. For example, you should never share personal information with us in an email, because while our servers are protected, it is still possible that email can be intercepted. Instead, contact the Activitar support team at +2787 250 0276, which will connect you to Chris Coetzee, our information officer.
You have the right to know what kind of personal information we have about you, to correct it, and to opt out of marketing.
You have the right to
ask us what we know about you;
ask what information was sent to our suppliers, service providers, or any other third party;
ask us to update, correct, or delete any out-of-date or incorrect personal information we have about you;
unsubscribe from any direct marketing communications we may send you; and
object to the processing of your personal information.
You can request access to the information we have about you, or correct your personal information by contacting our deputy information officer at privacy@activitar.com. It can take us up to 21 days to respond to your request because there are procedures that we need to follow. In certain cases, we may require proof of your identity, and sometimes changes to your information may be subject to additional requirements such as valid proof of residence.
If you are in the European Union, you have these rights in terms of the GDPR:
The right to be informed about the collection and use of your personal information.
The right to access your personal information. You may make such a request from us by contacting privacy@activitar.com. We may take one month to respond to your request and may charge a fee in some circumstances. We will let you know if this is the case.
You have a right to have inaccurate personal information corrected or completed if it is incomplete. You may make such a request from us by contacting privacy@activitar.com. We may take one month to respond to your request and may refuse in certain circumstances.
You have the right to have your personal information erased, also known as the ‘right to be forgotten’. You may make such a request from us by contacting privacy@activitar.com. We may take one month to respond to your request and may refuse in certain circumstances.
You have the right to request that we restrict or suppress your personal information. You may make such a request from us by contacting privacy@activitar.com. We may take one month to respond to your request and may refuse in certain circumstances.
You have the right to reuse your personal information for your own purposes across different services, also known as the right to data portability.
You have the right to object to us processing your personal information in certain circumstances. You may make your objection by contacting privacy@activitar.com. We may take one month to respond to your request. There are legitimate reasons why we may refuse your objection, which depend on why we are processing it.
You have the right to complain to a supervisory authority in the Member State where you live or work, or where the infringement took place.
You have the right to object to automated decision-making and profiling.
You may ask that a human review any automated decisions that we make about you, express your point of view about it, and obtain an explanation of the decision. You may challenge any automated decision made about you by contacting privacy@activitar.com. We may take one month to respond to your request.
© 2025 Tornado Tour Systems (Pty) Ltd ta Activitar.