Service Terms and Conditions

Terms & Conditions
Cobra Experience is a business in the tourism and activity industry
Return and Refunds policy
The provision of goods and services by Cobra Experience is subject to availability. In cases of unavailability, Cobra Experience goes to every endeavour to rebook/reschedule the service. If that is not possible, it will be considered to provide alternative options and/or a form of reimbursement as soon as possible. Cobra Experience will make every attempt to provide the chosen colour Cobra for the rental duration, should the colour not be available for any reason, Cobra Experience takes no liability for the resulting colour change. Any weather-related cancellations will be for rebooking or gift vouchers only.

Cancellation policy
For a cancellation more than 2 weeks prior to the rental date we will provide a refund with the admin fee deduction of R500 per vehicle booked, cancellation less than 2 weeks prior 50% of the fee will be lost, cancellation less than 7 days before the rental date will result in 100% of the fee being lost. As the vehicles are built as classic replicas Cobra Experience has the right to cancel any bookings due to adverse weather, deemed unsafe at any time before or during the rental period.

Deposits are non-refundable on cancellations 7 days prior to the collection date
Booking can be re-scheduled if the weather doesn’t play along or rebooked or the client can be issued a voucher. Cobra Experience cannot be held responsible should the booked vehicle be unavailable due to unforeseen circumstances.
Customer privacy policy
Cobra Experience shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
http://www.polity.org.za/attachment.php?aa_id=3569
Payment options accepted
Payment may be made via Visa, MasterCard, credit cards for online bookings. Bank transfers or cash will only be accepted for direct bookings into the Cobra Experience bank account, the details of which will be provided on request
Credit card acquiring and security
Credit card transactions will be acquired for Cobra Experience via PayGate (Pty) Ltd who are the approved payment gateway. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
Customer details separate from card details
Customer details will be stored by Cobra Experience separately from the card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za
Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).
Responsibility
Cobra Experience takes responsibility for all aspects relating to the transaction including the sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods
Country of domicile
This website is governed by the laws of South Africa and Cobra Experience chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
Variation
Cobra Experience may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information
This website is run by Cobra Experience based in South Africa trading as Cobra Experience and with registration number 2016/503272/07

Bookings and Admin
087-095-9789
bookings@cobracarhire.com

Emergencies:
Matthew : 083-666-8321
matt@cobraexperience.co.za
David : 083-376-0376
david@cobraexperience.co.za

Address: 19 Solan Road
Cape Town, 8005, South Africa