Service Terms and Conditions

Terms & Conditions

Vouchers purchased are valid for 3 years from the date of purchase.
If the rate changes over the 3 year period, you will have to top up to the new rate.
Vouchers purchased are not refundable should the experience not be booked for any reason.

The recipient of the voucher may book the experience by contacting bookings@cobraexperience.co.za with the voucher number.

In extreme weather conditions Cobra Experience has the right to reschedule or issue a voucher if the weather doesn’t play along. All safe weather conditions permitting.

Cobra Experience cannot be held responsible should the booked vehicle be unavailable due to unforeseen circumstances.

Minimum age 23 years

R15,000 insurance excess applicable for Cobra’s. At the time of an accident the insurance excesses will activate according to the T&C’s of our signed agreement.

Cobra Experience is a business in the activity industry.

Return and Refunds policy
The provision of goods and services by Cobra Experience is subject to availability. In cases of unavailability, Cobra Experience will endeavour to rebook/reschedule the service. If that is not possible a voucher will be issued.

Customer privacy policy
Cobra Experience shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
http://www.polity.org.za/attachment.php?aa_id=3569

Payment options accepted
Payment may be made via Visa, MasterCard, credit cards for online bookings. Bank transfers or cash will only be accepted for direct bookings into the Cobra Experience bank account, the details of which will be provided on request

Credit card acquiring and security
Credit card transactions will be acquired for Cobra Experience via PayGate (Pty) Ltd who are the approved payment gateway. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details
Customer details will be stored by Cobra Experience separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za

Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).

Responsibility
Cobra Experience takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods but we reserve our rights.

Country of domicile
This website is governed by the laws of South Africa and Cobra Experience chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
Variation
Cobra Experience may, in its sole discretion, change this agreement or any part thereof at any time without notice.
Company information
This website is run by Cobra Experience based in South Africa trading as Cobra Experience and with registration number 2019/365306/07

David : 083-376-0376
david@cobraexperience.co.za

Cobra office – bookings@cobraexperience.co.za

Address: 19 Solan Road, Gardens
Cape Town, 8001, South Africa